Success Case: Resolving Product Image Display Issues After Image Setting Changes
After adjusting the "large" image settings to a size of 1500x1500 pixels in their osCommerce store, a customer encountered a frustrating issue: while product thumbnails displayed correctly, clicking on the images to view the larger version only showed a generic placeholder box. The customer attempted several troubleshooting steps, including flushing the image and site caches, and even manually re-uploading images. Though this resolved the issue for individual products, it was impractical to repeat the process for the entire catalog.
The osCommerce team quickly identified the problem and offered a simple, scalable solution. They recommended using a command-line tool to regenerate all product images in bulk. The customer was instructed to execute the following command within the site’s root folder: php yii.php tools/regenerate-images
The fix saved significant time and effort, allowing to maintain a professional-looking storefront without manual re-uploading.