Success Case: Resolving Missing Icons in a Copied Theme
A customer faced an issue after copying a theme in osCommerce. The icons, including the search, account, and cart icons, did not appear as expected.

Despite clearing the cache and trying different browsers, the issue persisted.
The osCommerce support team advised switching to Expert Edit Mode in the Themes section and ensuring the copied theme contained the correct content values.


They recommended verifying the CSS class assignments:
For Account Icon:

For Cart Icon:

But even after confirming the correct class settings, the icons remained missing.

The support team suggested checking whether the copied theme had the correct font files.

The customer found that the styles section was empty, and some necessary files were missing from the theme directory. By creating a new copy of the Printshop theme, the missing icons appeared correctly.